Returns & Refund Policy
For New Items:
- We will accept returns within 14 days of you receiving your order, with a further 14 days to post the items back to us once we have been made aware.
- Please note we do not cover the cost of returning the item unless faulty. If the courier to return is arranged by us the fee will be deducted from the refund amount.
- We don’t accept responsibility for returned items that are undelivered or damaged, please retain your proof of postage etc. You may require this information in the event of a claim with your courier.
For Used Items:
- When buying a pre-loved item manufacturers warranty is void when transferring owners therefore items are sold as seen. However, if the item you have received isn’t satisfactory we allow 14 days to return the item at your own cost. A £25 admin fee is taken off the final refund amount.
- All pre-loved items are fully inspected before dispatching and putting onto the shop floor. If a fault occurs within 3 months of purchasing your pre-loved item we will cover the cost of repairs however after this period we will assist you with getting the repair at your own cost.
Bambinos and Beyond, UNIT 12, Albion Gateway, Milan Rd, Burton-on-Trent DE13 0FY
If you require any form of support please don’t hesitate to email email@example.com or call on 07908 813 166
Yes, you can, although please contact us as soon as possible, we dispatch items quickly therefore we need to make amendments promptly.
Clearpay order cancellations will be subject to an 8% deduction from their refund, this is an admin fee.
In the unlikely event that your item arrives damaged, we will need photographic evidence to raise the issue with the relevant people, you must notify us within 48 hours of delivery via email: firstname.lastname@example.org