For new items:

We will accept returns within 14 days of you receiving your order, with a further 14 days to post the items back to us once we have been made aware.

Please note we do not cover the cost of returning the item unless faulty. If the courier to return is arranged by us the fee will be deducted from the refund amount.

We don’t accept responsibility for returned items that are undelivered or damaged, please retain your proof of postage etc. You may require this information on the event of a claim with your courier.

For used items:

Every pre-loved item is fully inspected, professionally cleaned and refurbished by our team before sale. Condition and finish reflect the age and price of the item rather than new-product standards. Your statutory rights as a consumer are not affected.

All pre-loved items are fully inspected before dispatching and putting onto the shop floor. If a fault occurs within 3 months of purchasing your pre-loved item we will cover the cost of repairs however after this period we will assist you with getting the repair at your own cost.

 

Our Address

Bambinos and Beyond, 12 Milan Rd, Burton-on-Trent DE13 0FY

Where should I send my authorised return?

12 Milan Road, Stretton, Burton On Trent DE13 0FY

How do I receive customer support?

If you require any form of support please don’t hesitate to email sales@bambinosandbeyond.co.uk or call on 07908813166

Can I cancel an order after it’s been submitted?

Yes, you can, although please contact us as soon as possible, we dispatch items quickly therefore we need to make amendments promptly.

My order arrived damaged

In the unlikely event that your item arrives damaged, we will need photographic evidence to raise the issue with the relevant people, you must notify us within 48 hours of delivery via email. Sales@bambinosandbeyond.co.uk