Returns & Refund Policy

For New Items:

- We will accept returns within 14 days of you receiving your order, with a further 14 days to post the items back to us once we have been made aware.

- Please note we do not cover the cost of returning the item unless faulty. If the courier to return is arranged by us the fee will be deducted from the refund amount.

- We don’t accept responsibility for returned items that are undelivered or damaged, please retain your proof of postage etc. You may require this information in the event of a claim with your courier.

For Used Items:

- When buying a pre-loved item manufacturers warranty is void when transferring owners therefore items are sold as seen. However, if the item you have received isn’t satisfactory we allow 14 days to return the item at your own cost. A £25 admin fee is taken off the final refund amount.

- All pre-loved items are fully inspected before dispatching and putting onto the shop floor. If a fault occurs within 3 months of purchasing your pre-loved item we will cover the cost of repairs however after this period we will assist you with getting the repair at your own cost.

We will return your money subject to the following conditions:

  • we receive the Goods in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact.
  • you comply with our procedure for returns and refunds. We cannot return your money unless we know who sent them.

The option to cancel your order is not available:

  • if you purchase sealed goods which relate to health or hygiene, and they become unsealed after delivery, or cannot be re-sold for some other reason;
  • if they are a hard medium for a product in soft copy, which comes to you sealed and is returned to us unsealed.
  • if the Goods are somehow mixed with other goods so that we cannot identify or easily separate them.

You are responsible for the cost of returning the Goods. We have no obligation to refund to you, your cost of re-packing and returning the Goods.
In any of the above scenarios, we will return your money within 14 days.

Contact Us

Bambinos and Beyond, UNIT 12, Albion Gateway, Milan Rd, Burton-on-Trent DE13 0FY

Bambinos and Beyond, UNIT 12, Albion Gateway, Milan Rd, Burton-on-Trent DE13 0FY

If you require any form of support please don’t hesitate to email or call on 07908 813 166

Yes, you can, although please contact us as soon as possible, we dispatch items quickly therefore we need to make amendments promptly.

Clearpay order cancellations will be subject to an 8% deduction from their refund, this is an admin fee.

In the unlikely event that your item arrives damaged, we will need photographic evidence to raise the issue with the relevant people, you must notify us within 48 hours of delivery via email: