Returns & Refunds

For new items:

We will accept returns within 14 days of you receiving your order, with a further 14 days to post the items back to us once we have been made aware.

Please note we do not cover the cost of returning the item unless faulty. If the courier to return is arranged by us the fee will be deducted from the refund amount.

We don’t accept responsibility for returned items that are undelivered or damaged, please retain your proof of postage etc. You may require this information on the event of a claim with your courier.


For used items:

When buying a pre-loved item manufacturers warranty is void when transferring owners therefore items are sold as seen. However, if the item you have received isn’t satisfactory we allow 14 days to return the item at your own cost. A £25 admin fee is taken off the final refund amount.

All pre-loved items are fully inspected before dispatching and putting onto the shop floor. If a fault occurs within 3 months of purchasing your pre-loved item we will cover the cost of repairs however after this period we will assist you with getting the repair at your own cost.

 

Our Address

Bambinos and Beyond, UNIT 12, Albion Gateway, Milan Rd, Burton-on-Trent DE13 0FY

Where should I send my authorised return?

Unit 12 Milan Road, Stretton, Burton On Trent DE13 0FY

How do I receive customer support?

If you require any form of support please don’t hesitate to email sales@bambinosandbeyond.co.uk or call on 07908813166

Can I cancel an order after it’s been submitted?

Yes, you can, although please contact us as soon as possible, we dispatch items quickly therefore we need to make amendments promptly.

Clearpay returns

Clearpay order cancellations will be subject to an 8% deduction from their refund, this is an admin fee.

My order arrived damaged

In the unlikely event that your item arrives damaged, we will need photographic evidence to raise the issue with the relevant people, you must notify us within 48 hours of delivery via email. Sales@bambinosandbeyond.co.uk

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"title" : "Parent + World Facing"}, {"url" : "/collections/double-twin", "title" : "Double Strollers "}, {"url" : "/collections/under-100", "title" : "Budget Friendly Strollers"} ] }, { "id" : "716747342204-child-49d3784518f6b4aa359158c3adddc032-legacy-car-seats", "handle" : "716747342204-child-49d3784518f6b4aa359158c3adddc032-legacy-car-seats", "title" : "Car Seats ", "links" : [ {"url" : "/collections/car-seats-baby-0-15m", "title" : "Baby 0-15m "}, {"url" : "/collections/car-seats-baby-toddler-0-4yrs", "title" : "Multi Stage"}, {"url" : "/collections/360-spin", "title" : "360 Spin "}, {"url" : "/collections/extended-rear-facing-car-seats", "title" : "ERF (Extended Rear Facing)"}, {"url" : "/collections/car-seat-accessories", "title" : "Isofix Bases + Accessories"} ] }, { "id" : "716747538812-child-773c045ad10bafb83970368aef0a7c9e-legacy-on-the-go", "handle" : "716747538812-child-773c045ad10bafb83970368aef0a7c9e-legacy-on-the-go", "title" : "On The Go ", "links" : [ {"url" : "/collections/changing-amp-travel-bags", "title" : "Changing Bags"}, {"url" : "/collections/travel-cots", "title" : "Travel Cots "}, {"url" : "/collections/baby-carriers", "title" : "Baby Carriers "} ] }, { "id" : "716747669884-child-3fdf2144b60bef92a9abdb191e48a5ad-legacy-feeding-time", "handle" : "716747669884-child-3fdf2144b60bef92a9abdb191e48a5ad-legacy-feeding-time", "title" : "Feeding Time ", "links" : [ {"url" : "/collections/highchairs-amp-seats", "title" : "Highchairs"}, {"url" : "/collections/nursing-chairs-amp-stools", "title" : "Nursing Chairs"}, {"url" : "/collections/breast-feeding", "title" : "Breast Feeding"}, {"url" : "/collections/bottle-prep", "title" : "Bottle Prep"}, {"url" : "/collections/bibs-amp-feeding-accessories", "title" : "Feeding Accessories "}, {"url" : "/collections/maternity-amp-nursing-pillows", "title" : "Nursing Cushions "} ] }, { "id" : "716747899260-child-c7d02f1a1af1d6707f6b69af626ae6b5-legacy-bath-time", "handle" : 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"/collections/mattresses", "title" : "Mattresses "}, {"url" : "/collections/drawers", "title" : "Drawers"}, {"url" : "/collections/wardrobes", "title" : "Wardrobes"}, {"url" : "/collections/nursing-chairs-amp-stools", "title" : "Nursing Chairs"} ] }, { "id" : "716748358012-child-95d1f5d01439617929ec849594600f45-legacy-for-the-nursery", "handle" : "716748358012-child-95d1f5d01439617929ec849594600f45-legacy-for-the-nursery", "title" : "For The Nursery ", "links" : [ {"url" : "/collections/nursery-decor", "title" : "Nursery Decor"}, {"url" : "/collections/bedding", "title" : "Sheets + Bedding"}, {"url" : "/collections/moses-baskets-amp-stands", "title" : "Moses Baskets"}, {"url" : "/collections/co-sleepers-bedside-cribs-1", "title" : "Bedside Cribs "}, {"url" : "/collections/baby-monitors", "title" : "Baby Monitors + Wellbeing"}, {"url" : "/collections/baby-safety-amp-stair-gates", "title" : "Safety Gates + Home Proofing"} ] }, { "id" : "716748587388-child-35afa536f76372020176925d3d52c0ca-legacy-sleep-time", "handle" : "716748587388-child-35afa536f76372020176925d3d52c0ca-legacy-sleep-time", "title" : "Sleep Time", "links" : [ {"url" : "/collections/night-lights-amp-projectors", "title" : "Night Lights + Sleep Aids"}, {"url" : "/collections/maxi-cosi-connected-home", "title" : "Maxi-Cosi Connected Home"}, {"url" : "/collections/swaddle", "title" : "Sleeping Bags + Swaddles"}, {"url" : "/collections/blankets", "title" : "Blankets"}, {"url" : "/collections/cot-mobiles", "title" : "Cot Mobiles "}, {"url" : "/collections/nests-amp-cushions", "title" : "Cushions + Baby Nests"} ] }, { "id" : "716748816764-child-a6d04cd8a5f245ce06870a27f57d86ac-legacy-playtime-activities", "handle" : "716748816764-child-a6d04cd8a5f245ce06870a27f57d86ac-legacy-playtime-activities", "title" : "Playtime + Activities ", "links" : [ {"url" : "/collections/soft-toys", "title" : "Soft Toys "}, {"url" : "/collections/bath-toys", "title" : "Bath Toys "}, {"url" : "/collections/teething-toys", "title" : "Teething Toys "}, {"url" : "/collections/play-gyms-amp-mats", "title" : "Play Gyms + Mats"}, {"url" : "/collections/activity-centre-walkers", "title" : "Walkers + Activity Centres "}, {"url" : "/collections/tonies", "title" : "Tonies"}, {"url" : "/collections/scooters-trikes-amp-bikes", "title" : "Trikes + Bikes"}, {"url" : "/collections/dolls-prams", "title" : "Dolls Prams + Accessories"} ] }, { "id" : "715969954172-child-9da3fb0123f25b1afe0e28279f0e2861-legacy-babystyle", "handle" : "715969954172-child-9da3fb0123f25b1afe0e28279f0e2861-legacy-babystyle", "title" : "Babystyle", "links" : [ {"url" : "/collections/babystyle-travel-systems", "title" : "Babystyle Travel Systems "}, {"url" : "/collections/babystyle-strollers", "title" : "Babystyle Strollers "}, {"url" : "/collections/babystyle-home-furniture", "title" : "Babystyle Home + Furniture"}, {"url" : "/collections/babystyle-car-seats", "title" : "Babystyle Car Seats "}, {"url" : "/collections/babystyle-accessories", "title" : "Babystyle Accessories"} ] } ]