Partial Payment Policy
How Partial Payment Works
We offer flexible payment plans so you can spread the cost of your order:
- Initial Deposit (Online): Pay a 10% deposit during checkout to secure your order.
- Remaining Balance (Later): Clear the balance online before delivery or collection, in instalments or in one go.
Payment Structure
- Upfront Deposit: A non-refundable 10% deposit of your order total is charged when you place your order.
- Remaining Balance: Pay via bank transfer, card, or in-store (cash or card). For new items, the balance must be paid in full four weeks before your order is required. For pre-loved and ex-display items, get up to 50% paid within the first 30 days, then the remaining 40% within the following 30 days.
Order Confirmation
- Your order is confirmed only once the initial deposit is successful.
- You'll receive an email or SMS with:
- Order summary and deposit receipt.
- Remaining balance and instructions to pay.
Placing Your Order In
- For new items paid gradually, we place your order in once you've reached 50% of the balance.
- Once paid in full, we'll arrange collection or delivery.
Cancellations & Refunds
- Initial Deposit: Non-refundable.
- Additional Payments: Any payments made beyond the deposit are refundable if the balance isn't completed, in line with our payment plan terms.
- New Items: The 10% deposit is transferable only until 50% of the balance is paid. After that point, we place your order, and the deposit becomes non-transferable.
Exclusions (e.g. Discount Coupons)
Please note that discount coupons and other promotional offers may not be applicable to orders placed using the payment plan option, unless specified otherwise.
Your Agreement
By choosing the payment plan option at checkout, you acknowledge that you have read, understood, and agree to the terms and conditions outlined in this policy.
For any questions, please do not hesitate to contact our team. We're here to help.