For new items
We offer 28 day returns, as long as the item comes back to us as new. If the packaging has been opened we deduct 10% so we can pass it on as open box. Return postage is at your cost unless the item is faulty. You'll find the full details on our Returns & Refunds page.
For pre-loved items
Pre-loved items are sold as seen, as the manufacturer's warranty ends when ownership changes. If it isn't quite right, you have 28 days to return it at your own cost, with a £25 admin fee deducted. And if a fault appears within 3 months of purchase, we'll cover the repair. The full details are on our Returns & Refunds page.